To collect luggage that was held due to the general power cut, please contact your airline.
Alert: Please be advised about illegal websites selling Fast Track services that do not work at our airports. Only tickets sold on our website or the airline's have a valid Qrcode
Stone by Stone was created in Lisbon, and has been on the market for 21 years. The brand has 22 stores in Portugal (11 in the North, and 10 in Greater Lisbon, and one in Madeira — located in shopping centers and on the main streets) and an online store. Stone is a living brand, constantly growing and evolving, following the latest trends. All pieces are chosen, or created in the brand's atelier, with the aim of adapting to all women, with different styles from the most classic to the most daring, of all ages. Here you will find pieces that you identify with, and with which you can create your unique and always current looks. We present proposals in silver, golden silver, steel, and natural stones; counting on a unique knowledge about them, and their origins, which is one of the brand's greatest strengths.
A sports bar with a bright atmosphere that provides entertainment around regional beer, snacks and sport.
With a privileged view over the sea, Bites & Beer offers a varied range of light meals (burgers, salads, cold and hot sandwiches), accompanied by Coral beer, which passengers can watch a sporting event or, simply, enjoy the magnificent landscape.
Providenciamos transferes e tours exclusivos para qualquer destino. Compre connosco o seu bilhete para o city sightseeing bus no Porto ou descubra o nosso guia virtual e visite Portugal por si mesmo: a pé ou de carro, descortine mais de 50 cidades espalhadas por 5 regiões. Com a compra do nosso guia virtual, terá todas as recomendações do que visitar, onde ficar, onde comer e atividades lúdicas.
The Biometrics Experience project aims to make the passenger's journey through the terminal as smooth as possible, avoiding stops at document checks, thanks to biometric reading equipment and artificial intelligence. The journey thus becomes faster and more comfortable.
Adherence to this process is optional and voluntary, and this facility is, in this first phase, only available on designated flights, for passengers with a citizen's card, electronic passport and are of legal age.
Passengers have 3 options for registering and enjoying this biometric experience: - on the mobile registration app (download the app for Android here and for IOS here), - at self-registration kiosks (available at departure's public area and boarding area), - at assisted counters (available at departure's public area).
Either way, the process is simple and only takes 1-2 minutes. Watch the video here.
Enrolment for each flight takes place in 4 steps: 1 - consent to the Privacy Notice, 2 - scanning the boarding pass, 3 - scanning the citizen card* or electronic passport, 4 - photograph.
* only available for kiosk registration.
As far as privacy is concerned, please be aware that the data collected, both identification and biometric, will be deleted once your flight has departed.
This project is a collaboration between ANA - Aeroportos de Portugal ("ANA") and the Airlines involved. We are strongly committed to protecting your privacy and personal data. This Privacy Policy sets out how your personal data will be processed and protected within the scope of the initiative, allowing participants to check baggage, access security control and board the aircraft using facial recognition.
Participation in this process is voluntary and open to participants who fulfil the following requirements:
- only for participants over 18 years old;
- The participant has an electronic passport or a Portuguese national ID card.
ANA and the Airlines will act in accordance with data protection laws and regulations, including the General Data Protection Regulation. As part of this process, ANA will process personal data on behalf of the Airlines, which act as data controllers for the passenger/participant.
Personal Data Required
If you participate, ANA collects your personal data allowing you to enroll, after which you will be able to cross the included processes using your biometric data.
The Process consists of three steps
1. The participant must enroll at the registration mobile application, kiosk or manual counter
2. The participant will be able to be identified by means of facial recognition where available in the airport
3. The participant boarding pass data will be shared to the applicable airline when completing bag drop and/or boarding processes in line with current standards and requirements
All of these steps require the storage and use of personal data during the process to ensure the integrity of the process. This includes the following data:
Identity document
The identity document (electronic passport or citizen's card) is scanned to ensure that it belongs to the holder of the passport by comparing a photo of your face with the photo in the document. It is also used to ensure that the participant presenting themselves is the same person seeking to use the boarding pass for the purpose of boarding the aircraft operated as per the operator.
Boarding pass
The boarding pass is scanned to see whether you have a valid ticket for the relevant flight. The data is used at bag drop (if applicable) to update the passenger details with the airline of the bag being delivered by the passenger. For the security access control, the boarding pass data is used to ensure it is a valid document to cross to the airside of the airport (security processes must still be performed). Finally, the data is used to process the passenger boarding process by the airlines.
Biometric facial data
Upon enrolment at the registration application, kiosk or desk, your photo is taken for identification in the next steps of the process. This photo is saved in template form only. The visible picture and the identifying characteristics of your face are only viewed for the purpose of confirming it is the same as the person presented in the associated identity document. When crossing the included process (e.g. boarding), another photo is taken, which is converted to a template form and subsequently used to identify you. ANA collects your personal data only for the purposes of performing the processes included in this process.
Only the necessary information will be processed and, if necessary, shared with the authority in accordance with current requirements, namely boarding pass data with the airline. Identity document and biometric data are mainly used to complete the manual checks that airlines are obliged to carry out.
The purpose
ANA and the Airlines are constantly working to improve travel processes at the airport in order to make the travel experience as smooth and pleasant as possible.
The objectives are: - Enhance the passenger experience - Remove duplication of repeatedly showing travel documents - Simplify the airport processes - Enhance security leveraging biometrics and AI - Support the airline agent manual tasks to focus on customer experience
ANA processes and stores your personal data on behalf of the Airline, only in so far as it is strictly necessary for achieving the stated purposes and all personal data is deleted from the system after flight departure.
Protecting your personal data
ANA adopts appropriate technical and organisational measures to protect your data against loss or any form of unlawful processing. For example, all servers and other storage media are equipped with physical and software security. Access to your data is limited to those employees who are directly involved in the process and with legitimate needs.
Your rights
ANA attaches great value to transparency. We therefore believe that you must be able to identify which personal data ANA collects and processes for the purposes of this process at any time.
The process is based on voluntary participation. At the start of the enrolment, you give your personal consent for the use of your data. You can terminate your participation at any point during the enrolment process. In such case, all data will be erased.
All biometric data that we collect for the purposes of enabling the process will be erased in full no later than 24 hours after taking the photo during enrolment.
ANA’s Privacy Policy, that can be consulted at www.ana.pt.
Should you have any questions on privacy-related matters within the compass of the process, please feel free to email dpo@ana.pt.
Contact information
ANA realises that you may have further questions about this process. For more information, please send an e-mail to: biometricexperience@ana.pt
Changes to the Privacy Policy
ANA reserves the right to amend this Privacy and Consent Notice from time to time. This may be required in connection with modifications to the aim of the Trial or due to changes in legislation, for example. We therefore recommend that you check this Privacy and Consent Notice regularly.
This website is the property of ANA - Aeroportos de Portugal, S.A. (“ANA”). These Service Policies shall govern the relationship between ANA and the user of the website. These policies may be amended whenever deemed necessary by ANA. If ANA decides to amend these Service Policies, the new version will replace the present one, effective as of its publication date at this website. The relationship between ANA and all users will then be governed by the newly published version. We advise you to visit this page periodically to ensure that you are aware of the Service Policies in effect. Please also note that ANA reserves the right to change the content of this website at any time. If the user does not agree with these terms and conditions, they may not continue to use this website or book any services on it. The purpose of this website is to provide commercial and operational information relevant to users of the Lisbon, Porto, Faro, Madeira and Azores Airports.
PAYMENT METHODS AND SECURITY
The connection to the payment pages of the www.ana.pt website employs a series of security measures and methods to protect our users' personal information. As part of this process, your personal data is encrypted so that it cannot be read by third parties. The user can choose to pay for any services booked via credit card. ANA shall not be held liable for any fraudulent, unlawful or abusive use of credit cards or any other payment method. Nonetheless, ANA will not tolerate any actual or attempted fraud or unlawful use of these payment methods. If ANA discovers that the user has attempted to use an unauthorised means of payment, ANA will ban the user, who will be prohibited from using the services at www.ana.pt. In such case, ANA also reserves the right to take legal action against the user.
Credit Card Services booked at the website can be paid for using VISA or Mastercard credit cards of which the user is the beneficiary. Pursuant to new security rules issued by VISA International and Europay/Mastercard International as of 1 April 2001, all authorisation requests to perform transactions using cards from these systems can only be processed by RedUnicre, so long as the security code (CVV2/CVC2) of the respective card is included in the information provided. The security code is a three-digit number printed on the back of the card, after the card number, on the right-hand side of the signature panel of all VISA and Europay cards. Bookings made via credit card shall be subject to confirmation by RedUnicre. If the request is denied, please contact your bank or the card issuer for further clarification.
MBnet MBnet is a solution from SIBS – the organisation responsible for the “Multibanco” ATM network – to make payments conveniently and securely at the website www.ana.pt. No credit card is required. Simply sign up for MBnet at an ATM, or via your home banking account. When you decide to purchase a service, go to the website www.mbnet.pt to generate a credit card number and set the maximum amount of the transaction. When you make the payment, the purchase amount will be debited from your bank account up to this limit. Since it is a virtual card, valid for only one transaction up to the maximum amount in question, using MBnet affords you greater security.
Pricing policy All prices shown include VAT at the legal rate in force in Portugal.
Exchange rate policy The currency used to indicate service costs is the euro, and the final purchase shall be made in euros.
CAR PARKING SERVICE
Framework For the purposes of the booking, the customer agrees to understand and comply with the “Regulations for the Operation and Use of Parking Lots and Drop-Off and Pick-Up Zones at the Airports of ANA, S.A.” (Regulation no.386/2019 of 30 April 2019 on the Operation and Use of Parking Lots and Drop-Off and Pick-Up Zones at Airports, published in the Official Gazette (Diário da República) no. 83, Series II, of 30 April 2019).
Liability Pursuant to article 27 of Regulation no.386/2019 of 30 April 2019 on the Operation and Use of Parking Lots and Drop-Off and Pick-Up Zones at Airports, published in the Official Gazette (Diário da República) no. 83, Series II, of 30 April 2019, stopping and parking in parking lots and drop-off and pick-up zones shall not constitute a deposit contract for vehicles or any items inside them. As such, ANA and/or its contracted service provider shall not be held liable for any theft, robbery, damage or loss caused by third parties to vehicles, nor shall they have any duty or obligation to guard, preserve and maintain the parked vehicles.
Products and Prices ANA offers a wide range of car parking options. These options can vary according to the parking lots chosen, and are limited to the number of available parking spaces. Prices and options per parking lot shown at the website are subject to changes and updates without prior notice.
General Booking Conditions When making a booking, the customer must correctly fill in the information requested on the form, otherwise it will not be validated by ANA. Whenever a customer makes a booking, they will receive a confirmation email with the parking voucher and an email with the invoice. You must take a printed copy of the voucher you received and/or a digital version of the QR code with you, and scan it at one of the parking lot's entrance points. We recommend that you print the voucher in paper format as well, just in case the device fails to scan it (which sometimes happens due to the device’s brightness levels or other external factors).
Parking Lot Entrance/Exit If the parking lot entrance is equipped with a barcode/QR code reader, you must swipe your voucher on this reader. The gate will open, and you can park in a vacant space of your choice for the duration of your booking. Once the voucher has been correctly scanned, some parking lots will issue a ticket automatically, with no need to push any buttons. Keep this ticket in case you have to pay additional amounts on top of the booking – when no ticket is issued, the system will use the licence plate to calculate the additional amount. If you have exceeded your booking period, the ticket must be presented together with the voucher at the cashier before leaving the parking lot in order to be validated; otherwise, please continue to the exit. Please do not use the Via Verde system at any time, since it is not compatible with the booking service. Entering the parking lot via the Via Verde system will prevent the voucher from being used. There will be no entitlement to a refund.
Cancellation The customer can cancel a booking free of charge up until 12 hours before the scheduled entry time. Cancellations after this time will not be refunded. To make the cancellation, the customer must access the platform in their personal area – if they have logged in – or via the booking reference (beginning with ANA-xxxxx), the email address used in the purchase, postal code and location, via the option: Login - log in with booking reference.– If you have booked without logging in, please contact our services by calling 808 919 091, or send an email to the following addresses: - bookings for the Lisbon Airport - lisboapark@ana.pt - bookings for the Porto Airport - portopark@ana.pt - bookings for the Faro Airport - faropark@ana.pt - bookings for the Madeira Airport - madeirapark@ana.pt, following the instructions given by the operator. There will be no refund if bookings are not used for reasons beyond ANA's control. The voucher is for single use only, and only guarantees access to the parking lot. Parking spaces are unmarked unless otherwise indicated. Any failure to use, or partial use of, the voucher does not entitle a full or partial refund for the booking. The driver of the vehicle shall be responsible for any damages caused in the parking lot to ANA or to third parties. The booking and use of a parking lot does not exempt you from consulting parking regulations in effect, which are available for consultation at the cashiers.
LOUNGE
The “ANA Lounge” was created with the comfort and convenience of frequent travellers (who opt for a differentiated experience) in mind. This service is available at the Lisbon, Porto, Faro and Madeira airports, and can be booked via the website www.ana.pt, with a maximum usage time of three hours. Prices shown at the website are subject to changes and updates without prior notice.
General Booking Conditions When making a booking, the customer must correctly fill in the information requested on the form, otherwise it will not be validated by ANA. Whenever a customer makes a booking, they will receive a confirmation email with the voucher and an email with the invoice. The voucher must be printed out and presented at the entrance to the lounge. Please note that you may also be asked for your boarding pass when you enter the lounge.
Cancellation The customer can cancel/reschedule a booking free of charge up until one hour before the scheduled day. Cancellations or rescheduling after this time will not be refunded. To make the cancellation, the customer must access the platform in their personal area (if they have logged in) or via the booking reference (beginning with ANA-xxxxx), the email address used in the purchase, postal code and location, via the option: Login - log in with booking reference (if you have booked without logging in). There will be no refund if bookings are not used for reasons beyond ANA's control. The voucher is for single use only. Any failure to use, or partial use of, the voucher does not entitle a full or partial refund for the booking.
FAST TRACK
The Fast Track service is a priority channel that allows you to pass through security control more quickly. The service is available at the Lisbon, Porto, Faro, Madeira and Ponta Delgada airports, and can be booked via the website www.ana.pt. Prices shown at the website are subject to changes and updates without prior notice. Please note that, although "Fast Track" allows you to reach the aircraft faster by reducing queuing times, it does not replace or shorten the mandatory check-in, security control or boarding procedures. We therefore always recommend that you set aside time for these procedures. Please note that the Fast Track channel may be affected in the event of a strike, so another channel may be made available for this purpose.
General Booking Conditions When making a booking, the customer must correctly fill in the information requested on the form, otherwise it will not be validated by ANA. Whenever a customer makes a booking, they will receive a confirmation email with the voucher and another email with the invoice. Once at the airport, after checking in, you should go to the Fast Track queue with your boarding pass and voucher and present the receipt with the barcode.
Cancellation The customer can cancel a booking free of charge up until one hour before the scheduled day. Cancellations or rescheduling after this time will not be refunded. To make the cancellation, the customer must access the platform in their personal area – if they have logged in – or via the booking reference (beginning with ANA-xxxxx), the email address used in the purchase, postal code and location, via the option: Login - log in with booking reference.– if you have booked without logging in. There will be no refund if bookings are not used for reasons beyond ANA's control. The voucher is for single use only. Any failure to use, or partial use of, the voucher does not entitle a full or partial refund for the booking.
RECOMMENDATIONS AND PRECAUTIONS
ANA is committed to ensuring the privacy and protection of the personal data of all those who interact with it, particularly users of the website www.ana.pt. This effort must be matched by a responsible attitude on the part of users to protect their personal data. To this end, ANA advises users to: - Not share their username and password; - Not write down their password or username in easily accessible places (calendar, computer, etc.); - When accessing the payment page or pages for editing personal data, confirm that the browser is in a secure session (in this case, a specific symbol and a padlock are displayed in the browser's footer bar, and the web address will begin with "https://"). You can also confirm that the certificate corresponding to the secure session belongs to ANA - Aeroportos de Portugal, S.A., by checking the information in the window that opens when you click on the padlock); - Ensure that the browser is closed before leaving the computer; - Ensure that the computer equipment or network used to access www.ana.pt is free of viruses and spyware.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights related to information provided at this website, including but not limited to the content of text, titles, photos, images, moving images, illustrations, names, logos and trademarks, shall belong to ANA or potential licensors. The fact that ANA makes this information available does not, under any circumstances, grant the user the right to reproduce or distribute this information. Such actions are not permitted without prior consent from ANA or the potential licensors referred to above. However, the user shall be authorised to download and/or print the information for personal, non-commercial purposes. The presentation of this website embedded in other websites not belonging to ANA shall be prohibited. The user can, however, create and distribute links to the pages of www.ana.pt. ANA reserves the right to approve or deny these links.
LINKS
The website www.ana.pt may contain links to other external websites operated by third parties, including retailers and rent-a-car operators. The websites corresponding to these external links are not under the control of ANA, who shall not be held liable for the content of these websites, any products or services that the user may purchase or hire at them, or the websites linked to or referred to in them. ANA cannot guarantee that the content contained on any third-party website is accurate, legal or inoffensive. Some external websites may be displayed within the website www.ana.pt through frames, whether or not they include some of our website content, or include reciprocal links to our website. These resources are shown solely for the user’s convenience, and do not constitute an endorsement of these websites or their content. The user shall assume sole responsibility for the use of external websites.
TERMINATION OF USE
ANA may, at any time and per the criteria it deems appropriate, terminate the user's access to the website www.ana.pt.
PRIVACY
Please consult our privacy policy here, which determines how we collect and use personal information that we may obtain through your use of www.ana.pt. ANA only works with entities that guarantee that they have implemented appropriate technical and organisational measures in order to meet legal requirements, particularly in the area of security and confidentiality. ANA thus aims to defend the rights of personal data subjects, in order to protect this data against unauthorised access, improper use, loss or destruction. These technical and organisational measures are reviewed and improved periodically, and the website www.ana.pt is constantly monitored by specific tools to detect and eliminate potential cyberattacks.
GUARANTEE LIMIT
ANA endeavours to ensure that the information at this website is accurate and complete. Even so, ANA cannot guarantee, either explicitly or implicitly, that the information contained at the website is complete and accurate, or that this website will not be subject to delays or interruptions.
LIMITED LIABILITY
The website user agrees to hold ANA harmless from any direct or indirect loss resulting from the use of information contained therein. Likewise, ANA shall not be held liable for products and/or services offered by third parties via this website.
GENERAL
ANA and the retailers found at www.ana.pt shall not be held liable for delays or contractual breaches due to force majeure, disturbances, total or partial strikes, flood, fire or war. The agreement between the user and ANA, based on these terms and conditions, shall be governed by and interpreted in accordance with Portuguese law. The user irrevocably and unconditionally agrees to submit to the non-exclusive jurisdiction of the Lisbon district court in relation to this agreement.
January 2025
Privacy Policy
ANA - AEROPORTOS DE PORTUGAL, S. A. PRIVACY POLICY
Scope
ANA – Aeroportos de Portugal, S. A. (hereinafter referred to as “ANA”) is committed to ensuring the privacy and protection of the personal data of all those who relate to ANA, namely the users of the website www.ana.pt.
The data controller is ANA-Aeroportos de Portugal, S. A.
Rua D, Edifício 120, Aeroporto de Lisboa
1700-008 Lisboa
Telephone: 21 841 35 00
What personal data do we collect?
We collect the users’ personal data when they book any of the services available at our airports, by filling out a form. When booking a service, users must enter their name, email address, telephone number and billing information for the service. The personal data collected is essential for ANA to provide the service. Any provision of personal data implies knowledge and acceptance of this Privacy Policy.
For what purpose do we use personal data?
The personal data we collect is used to provide services, manage customers and fulfil legal and tax obligations.
The contact information provided by the user on the form will be used exclusively for the purpose of sending him/her information and updates regarding the service in question.
Users may choose to receive promotional content, such as newsletters, via email. To do so, the user must expressly indicate this by selecting the corresponding option on the service application form.
For the above mentioned purposes and in order to provide the services, the users’ personal data may be processed by ANA or on its behalf by processors.
In such case, these processors are obliged to provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the legal requirements and ensure the protection of the rights of the data subject, namely with regard to security and confidentiality.
The personal data we collect will not be transmitted to third parties without the express consent of the data subject, except when the requested service so requires, in which case ANA will request these third parties to use appropriate technical and organizational measures to fulfil the legal requirements and ensure the protection of the rights of the data subject, namely with regard to security and confidentiality.
When needed, and in order to meet its legal obligations, ANA may allow legal, public security, tax or regulatory authorities to access the users’ personal data.
How long is your personal data stored?
Personal data will be stored for no longer than necessary for the purpose for which the personal data were processed, notwithstanding data retention periods provided for by the law.
What are my rights as data subject?
Users have the right to request that ANA allows them access to their personal data, and acknowledges their right to its portability, rectification and erasure. Users have also the right to object processing, except for personal data which is essential for the services requested from ANA or for the fulfilment of legal obligations.
Users have the right to withdraw their consent at any time. However, such withdrawal does not compromise the lawfulness of any processing done, based on prior consent.
In the event of a personal data breach likely to result in a high risk to the rights and freedoms of the users, ANA shall communicate the personal data breach to the data subject without undue delay.
Users may lodge a complaint with the Portuguese supervisory authority (Comissão Nacional de Proteção de Dados) without prejudice to the right to contact ANA’s Data Protection Officer with regard to all issues related to processing of their personal data and to the exercise of their rights.
Who can I contact to exercise my rights as a data subject?
ANA has designated a Data Protection Officer, who can be contacted directly via letter at:
What measures does ANA take to ensure the security of my personal data?
ANA shall implement adequate technical and organizational measures to ensure a level of security appropriate to the risk, namely with regard to security and confidentiality, in order to protect users’ personal data against unauthorized and unlawful processing and against accidental loss, destruction, disclosure, damaged or alteration.
After a transaction, information regarding payment methods (debit card, credit card, or other) will not be stored in our system.
These technical and organizational measures are regularly tested, assessed and evaluated, in order to ensure the security of the processing.
The website www.ana.pt is monitored by specific tools to detect and eliminate potential cyber-attacks.
Use of Cookies
Cookies are small data files stored on your computer through the browser. They have no harmful effect on it and do not contain viruses, retaining only information related to your preferences, which does not include your personal data. You can consult ANA's Cookie Policy here
Updating of Privacy Policy
If ANA decides to modify its privacy policy, this web page will be updated.
